Show clients and partners that your IT or managed services are planned, delivered and improved consistently with ISO 20000-1 certification. You’ll get expert support, a service management system built around how you work, and a clear route to certification.
ISO certified in as little as 45 days
Hands-on support that simplifies certification
An SMS built for your business
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ISO 20000-1 is the international IT Service Management Standard, jointly published by the International Organization for Standardization and the International Electrotechnical Commission as ISO/IEC 20000-1. It sets out the requirements for a Service Management System (SMS) – a structured way of planning, designing, delivering and improving the IT or technology-reliant services you provide to customers, whether that's internal IT support, managed services, or cloud hosting.
ISO 20000-1 doesn't prescribe specific tools or ticketing systems – it gives you a proven structure for delivering services that consistently meet what customers agreed to.
ITIL gives you best-practice guidance for service management; ISO 20000-1 is the certifiable standard you can actually be audited and certified against.
An accredited auditor checks your SMS against the Standard before certification is awarded.
The current version of the Standard is ISO 20000-1:2018, a full revision of the 2011 edition, itself descended from the earlier British Standard BS 15000. The 2018 edition aligned the Standard with the Annex SL common framework shared by ISO 9001 and ISO 27001, so it's straightforward to run alongside a quality or information security management system.
Certification is carried out by a IndiaAS-accredited certification body, and once achieved, your business can use the ISO 20000-1 mark on tenders, your website, and your marketing.
Quick, transparent pricing tailored to your organization.
ISO 20000-1 certification is a globally recognised benchmark for IT service management, helping you show clients and partners that the services they depend on are planned, monitored and continually improved. Whether you're a managed service provider, an outsourcer, or an in-house IT team, certification helps you stand out.
Meet tender, procurement and outsourcing requirements that increasingly ask for it by name.
Cut avoidable outages, missed SLAs and the firefighting that comes with poor service control.
Prove your service delivery is managed and measured with a globally recognised certification mark.
With our help, you can achieve certification in as little as 45 days.
We start with a gap analysis to see what you're already doing well and where you need support. Then we build your tailored management system in Atlas, our smart online platform.
Use our ready-made templates, smart task reminders, and expert guidance to get everything aligned with the Standard. No jargon. No guesswork. Just a clear path to certification.
Once you're ready, an ISO auditor checks everything's in place. Once approved, you'll be recommended for certification — and your ISO 9001 certificate will be ready to download from Atlas!
Your certification cycle includes surveillance and recertification audits to confirm your compliance with ISO Standards.
We make it easy to stay audit-ready and let you know exactly what to expect on the day.
Keeping your certificate current shows you’re committed to high standards.
Prices for ISO 20000-1 certification will vary based on the size and complexity of the services you deliver. There's no single fixed fee – a certification body will look at a handful of factors before quoting you.
for quick, tailored pricing, and exclusive discounts. We can now offer certification to ISO 20000-1:2018.
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See more services See our integrated systemsISO 20000-1 isn't just for large outsourcers or global managed service providers. Small IT teams and boutique MSPs make up a growing share of the certifications we issue – often because a single enterprise client makes it a condition of the contract.
The Standard doesn't demand thick policy manuals – an SMS for a small MSP can be lean, practical, and still fully compliant.
Certification is often the deciding factor when smaller providers compete against larger outsourcers for enterprise and public sector work.
Smaller teams often rely on one or two people to know how services are actually delivered. An SMS captures that knowledge so the business isn't exposed if someone leaves.
Quick, transparent pricing tailored to your organization.
Expertise you can trust, built over decades.
With a nationwide network, we’re always nearby.
No jargon. We keep ISO certification simple.
Less head-scratching, more hand-holding. That’s our style.
Not to brag, but our service is officially “Exceptional”
Hundreds of organizations rely on our expertise.
The Standard uses a structure of ten clauses called Annex SL. These can be grouped into four key areas:
Quick, transparent pricing tailored to your organization.
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ISO 20000-1 is built around a set of core elements that run through every clause of the Standard, giving you a proactive way to manage service quality, not just a certificate on the wall.
Leaders own the service management policy and are accountable for the SMS's results.
Clearly defined services, with agreed service levels customers can hold you to.
Services are planned and resourced to meet demand without unplanned downtime.
Faults are resolved quickly, and their root causes investigated so they don't recur.
Changes to services and systems are assessed and controlled before they go live.
Third parties and sub-contracted suppliers in the service chain are managed as part of the SMS.
Service reviews and audits are used to keep raising service quality over time.
Here are the top benefits of using the ISO 20000-1 framework:
Meet enterprise and public sector procurement requirements so service management isn't a barrier when you're competing for new contracts.
Cut avoidable outages and missed SLAs by managing capacity, change and incidents through clear, structured processes.
Show clients and partners their services are in safe hands with a recognised standard that builds trust.
Differentiate your business in a crowded MSP market by showing service delivery is managed, measured, and certified.
Demonstrate a genuine commitment to service quality that strengthens credibility with clients and partners.
Put systems in place that scale with your business, supporting new services, new clients, and more complex supply chains.
Every certification starts and continues with independent auditing. Here’s what to expect.
The auditor reviews your documented SMS, service catalogue and SLAs against the Standard and checks you’re ready for a full assessment.
The auditor checks service delivery in action – interviewing staff and reviewing incident, change and performance records to confirm the SMS is embedded in day-to-day work.
Annual surveillance audits keep your certificate valid, with a full recertification audit every three years.
Committed to making ISO certification a straightforward process tailored to your business.
We can help you become certified in as little as 45 days
Or use our instant ISO fee calculator aboveISO 20000-1 establishes a structured blueprint to manage IT service delivery seamlessly across every tier of your business:
Plan and build new or changed services before they go live, so risks are caught early.
Deliver day-to-day services against agreed service levels customers can rely on.
Restore service quickly when things go wrong, and fix root causes so they don't repeat.
Make sure services have the resource and resilience to meet demand without downtime.
Manage sub-contracted suppliers and multi-vendor arrangements as part of the SMS.
Embed periodic audits and management reviews to keep raising service quality.
Not sure where to start? Here’s the route most businesses take from “never heard of ISO 20000-1” to certified.
Get leadership buy-in and commitment
Run a gap analysis against the Standard
Define your service scope and service catalogue
Document SLAs and service management procedures
Train staff on the new SMS
Carry out an internal audit
Hold a management review
Book your Stage 1 and Stage 2 audits
