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Privacy Policy

Last updated: 17 October 2026

Inter Quality Certification Limited, registered office Pitampura, Delhi – 110034, India, is committed to protecting your personal data. This Privacy Policy explains what personal data we collect through interquality.in, why we collect it, how we use it, and the rights available to you under the Digital Personal Data Protection Act, 2023 ("DPDP Act") and other applicable Indian law.

1. What Personal Data We Collect

We collect personal data that you voluntarily provide to us, including when you:

  • Submit our contact form — first name, last name, email address, telephone number, company name, and your message;
  • Request an instant quote or use our ISO fee calculator — first name, last name, email address, telephone number, total staff numbers, sector, and number of business sites/locations;
  • Sign up to our mailing list — email address;
  • Call or email us directly — any information you choose to share.

We also automatically collect limited technical data when you visit our website, such as your IP address, browser type, and pages visited, typically via standard server logs and cookies (see Section 6).

2. How We Use Your Personal Data

We use your personal data to:

  • Respond to your enquiries and provide quotes for ISO certification, consultancy, verification, or company registration services;
  • Deliver and manage services you have engaged us for, including scheduling audits and issuing certification documentation;
  • Send you information you have specifically requested, such as newsletter updates, where you have opted in;
  • Improve our website and services;
  • Comply with our legal, regulatory, and accreditation-body obligations;
  • Detect and prevent fraud, spam, and abuse of our website (including automated bot submissions).

3. Legal Basis for Processing

Under the DPDP Act, we process your personal data on the basis of:

  • Your consent — for example, when you submit a form or sign up to our mailing list, which you may withdraw at any time (see Section 7);
  • Legitimate use — where you have voluntarily provided your data to us for a specified purpose, such as requesting a quote, and processing is necessary to respond to that request;
  • Compliance with law — where we are required to retain or disclose information to meet a legal or regulatory obligation.

4. How We Protect Your Data

We implement reasonable security practices and procedures in line with Section 43A of the Information Technology Act, 2000 and applicable rules, including encrypted transmission of form submissions, access controls, and safeguards against automated/bot submissions (such as honeypot fields and request validation). No method of transmission over the internet is completely secure, and while we strive to protect your data, we cannot guarantee absolute security.

5. Sharing Your Data

We do not sell your personal data. We may share it with:

  • Our staff, consultants, and auditors involved in delivering your requested service;
  • Accreditation bodies and regulators, where required as part of the certification process;
  • Trusted third-party service providers who support our operations (e.g. email delivery, hosting), who are only permitted to use your data to provide services to us;
  • Authorities, where required by law, court order, or to protect our legal rights.

6. Cookies

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve functionality. You can control or disable cookies through your browser settings; please note that some parts of the website may not function correctly if cookies are disabled.

7. Your Rights

Subject to applicable law, you have the right to:

  • Request access to the personal data we hold about you;
  • Request correction of inaccurate or incomplete data;
  • Request erasure of your personal data, where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations;
  • Withdraw consent at any time where processing is based on consent (e.g. unsubscribe from our mailing list using the link in any email);
  • Lodge a grievance with our Grievance Officer (see Section 9) if you are unhappy with how your data has been handled.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or reporting requirements associated with certification records. Enquiry data submitted via our forms that does not result in an engagement is retained for a limited period before being deleted or anonymised.

9. Grievance Officer & Contact

In accordance with the DPDP Act and the Information Technology Act, 2000, questions, requests, or grievances relating to this Privacy Policy or your personal data can be directed to:

Grievance Officer
Inter Quality Certification Limited
Registered Office: Pitampura, Delhi – 110034, India
Email: info@interquality.in
Phone: +91 9625 533 152

We aim to acknowledge and address any grievance in accordance with the timelines prescribed under applicable Indian law.

10. Children's Privacy

Our website and services are intended for business use and are not directed at children. We do not knowingly collect personal data from individuals under the age of 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.

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